We had 497 minutes on our phone and was adding 60 minutes and the next thing we knew we lost all of our minutes. Now they are telling us we have to buy a new phone even though the phone is not that old and we hardly use it just for trips, etc.
Has anyone had this happen to them and if so what did you do?

update people on GT told me to call and put up a stink - this person we got today fixed the phone I do not have to buy a new one and for the mess up gave us twenty extra minutes

Good for you! Its the helpful people we need to send messages to their bosses to let them know what a good job they did in such a bad situation.

This gal knew what she was doing save me from buying another phone

I'm glad you got it fixed and got 20 extra mins, but did they add back all the other mins you had?

yes they did I now have over 500 minutes

Beryl, that is good news. It's so nice to know when you need help, someone is there that knows what's going on. That doesn't happen to much anymore.

Glad everything is ok.

Yes Dave talked to this gal and to have a defective phone when we only use it once in a while (we bought this one for trips, etc) was unusual. At least she knew what to do the one we had originally kept putting in the same code no wonder it would not work...